Christopher Harris
Enterprise Technology Experience Leader

Summary
Enterprise workforce technology leader with 30+ years of experience across identity lifecycle management, SaaS administration, endpoint diagnostics, and escalation support operations.

Core Areas
- Workforce technology support operations
- Identity and access lifecycle workflows
- Enterprise SaaS administration
- Endpoint and connectivity diagnostics
- Ticket backlog and telemetry analysis
- GenAI-assisted documentation and runbook workflows

Enterprise Identity & Access Support
- Okta
- Duo MFA
- Active Directory
- SAML
- OAuth
- SCIM

SaaS & Collaboration Administration
- Google Workspace
- GAM automation
- Slack administration
- Jira administration
- Zendesk administration

Endpoint & Device Management
- Jamf Pro
- Intune
- Endpoint diagnostics and troubleshooting

Operational Impact
- Reduced manual diagnostic time by 70% using automated incident triage and log parsing.
- Reduced MTTR by 30% through endpoint diagnostic automation.
- Built GenAI-assisted documentation, runbook, and support workflow systems.
- Owned Tier-3 escalation workflows and support coordination.

Opportunity Focus
Seeking enterprise workforce technology, identity, SaaS operations, and GenAI workflow adoption opportunities.