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Chris Harris
DevOps, Cloud Operations and SRE Leader

DevOps, Cloud Operations and SRE Leadership for Reliable, Scalable Platforms

Hands-on technology leader with 30+ years of infrastructure and operations experience spanning AWS platform engineering, DevOps transformation, production reliability, incident response, observability, automation, and internal capability building.

Leadership focus

  • AWS platform engineering and modernization
  • DevOps and release governance
  • SRE, observability, and incident leadership
  • Vendor-to-internal capability transfer

Leadership mandate

The Operating Mandate

Hands-on leadership that connects platform engineering decisions to reliable operations, disciplined delivery, and stronger internal ownership.

Strengthen platform reliability

Build observable, supportable platforms with clear ownership and capacity discipline.

Improve delivery and release discipline

Standardize CI/CD, automation, production readiness, and safe release controls.

Lead incidents and prevent recurrence

Align teams, stabilize service, communicate clearly, and drive root-cause elimination.

Build durable internal capability

Mentor engineers, improve runbooks, and transfer platform knowledge into internal teams.

Strategic capabilities

Leadership Across Cloud, DevOps, SRE, and AI-Enabled Operations

Cloud Operations and Platform Engineering

  • AWS-led cloud operations
  • Platform modernization and OpenSearch migration leadership
  • Capacity planning, security, and production readiness

DevOps and Delivery Governance

  • CI/CD standardization
  • Infrastructure automation and release orchestration
  • Canary, blue/green, and rolling deployment practices

SRE, Reliability, and Incident Management

  • Monitoring and observability
  • Incident command, RCA, and post-incident learning
  • Runbooks, escalation discipline, and recurrence prevention

AI-Enabled Operational Improvement

  • AI-assisted technical research and documentation
  • Human-reviewed diagnostic workflows
  • Governed operational automation with approval boundaries

Agentic SRE and self-healing operations are presented as illustrative architecture and strategic direction, not as completed autonomous production deployments.

Reliability leadership

How I Lead Reliable Operations

A repeatable incident model for stabilizing service, aligning stakeholders, and reducing recurrence.

Establish service impact, signal quality, severity, and immediate risk.

Verified operational impact

Evidence from Platform and Reliability Leadership

Plexus Worldwide

DevOps Reliability Transformation

  • Reduced MTTR by 30% through improved monitoring, diagnostic runbooks, root-cause analysis, recurring-issue prevention, and faster escalation response.
  • Helped sustain 99.9% uptime for global e-commerce platforms through proactive monitoring, automation, and disciplined production support.

Choice Hotels International

AWS Platform Modernization

  • Led an Elasticsearch-to-Amazon-OpenSearch migration through architecture, security, testing, cutover, and stabilization.
  • Established monitoring, alerting, capacity planning, access controls, documentation, and internal platform ownership.

Selected work

Verified Leadership Experience

Publicly appropriate summaries focused on leadership scope and operating outcomes, without confidential internal architecture.

Verified leadership experience · Choice Hotels International

Amazon OpenSearch Platform Migration

Led migration discovery, compatibility analysis, target architecture, security controls, testing, production cutover, stabilization, and the transition to internal operational ownership.

AWSOpenSearchCross-functional deliveryInternal ownership

Verified leadership experience · Plexus Worldwide

DevOps Reliability Transformation

Established CI/CD practices, infrastructure automation, monitoring dashboards, diagnostic runbooks, RCA discipline, engineer mentoring, and operational ownership for global e-commerce platforms.

CI/CDObservabilityIncident responseMentoring

Hands-on execution

Builder Portfolio

Selected platforms that demonstrate the operating discipline behind the leadership narrative.

Operating

Hivoltg Technology Services

Technology operating company and builder platform for cloud applications, AI-enabled workflows, and operational systems.

hivoltg.com

Operating

Guardian Home Check

Home-watch and inspection platform with a client portal supporting seasonal homeowners and property-service operations.

guardianhomecheck.org

Operating

Scottsdale Cart Tours

Tourism and booking platform supporting curated Scottsdale experiences, customer scheduling, and local business operations.

scottsdalecarttours.com

Live

Nominaeus

AI-powered trademark preparation platform for brand research, application readiness, specimen creation, and related intellectual-property workflows.

nominaeus.com

Live

Man Card Pro

AI-powered digital identity experience for creating a personalized Man Card, avatar, achievements, and leaderboard profile.

mancardpro.com

Live

Clarus Ledger

Cloud-based financial workflow platform built to organize transactions, imports, client records, and operational reporting.

clarusledger.co
Chris Harris

Leadership profile

Leadership Grounded in Hands-On Engineering

30+ years across infrastructure, cloud, platform, and technology operations, with AWS-led cloud-platform leadership, DevOps and reliability transformation, incident and stakeholder leadership, founder experience, and service as a Combat Engineer in the U.S. Army National Guard.