Operating
Hivoltg Technology Services
Technology operating company and builder platform for cloud applications, AI-enabled workflows, and operational systems.
hivoltg.com ↗IT INFRASTRUCTURE LEADERSHIP & ADVISORY
Build Reliable, Secure, and Scalable Infrastructure Operations
Hivoltg Technology Services helps organizations strengthen infrastructure reliability, modernize cloud and on-premises platforms, improve operational governance, and align technology services with business priorities.
Advisory Focus Areas
Cloud Platforms • Infrastructure Operations • ITSM • Disaster Recovery • Security Controls • Vendor Governance
Leadership Outcomes
- View
IT Infrastructure Strategy
Strategy to Execution
ArchitectureRoadmapsTech LifecyclesCore Principle:Translating business demand into achievable modernization roadmaps, platform standards, and operational standards.
Management Approach:I assess technical debt, evaluate architectural frameworks, design hybrid/cloud strategies, and establish vendor accountability.
Illustrative Experience:Defined core architectural roadmaps and guided the transformation of legacy server environments into reliable cloud-aligned models.
- View
Operations & Service Delivery
ITSM Maturity & SLAs
Incident & ProblemChange ControlSLAs & KPIsCore Principle:Measurable service quality relies on mature ITSM processes, standard operating procedures, and clear escalation paths.
Management Approach:I implement structured incident, change, and asset management frameworks to establish clear operational accountability.
Illustrative Experience:Supported the structure of ITSM workflows and governance practices that increased platform visibility and team ownership.
- View
Resilience & Recoverability
Disaster Recovery & Audit
Backup OperationsDR TestingSOX ComplianceCore Principle:Corporate systems must be resilient to outages, secure against breaches, and fully auditable for compliance.
Management Approach:I coordinate disaster recovery dry-runs, audit backup integrity, and align infrastructure security with regulatory requirements.
Illustrative Experience:Led extensive backup governance and recovery drills, ensuring complete audit readiness and minimized operational risk.
Infrastructure Leadership That Connects Strategy to Execution
Organizations depend on infrastructure that is reliable, secure, recoverable, cost-conscious, and aligned with business demand. Hivoltg Technology Services provides experienced leadership across infrastructure operations, cloud platforms, service management, modernization, governance, and team development.
We help translate business priorities into practical roadmaps, operating standards, measurable service expectations, and disciplined execution.
Infrastructure Strategy
- ▪Infrastructure roadmaps
- ▪Architecture standards
- ▪Operating models
- ▪Technology lifecycle planning
- ▪Business-aligned prioritization
Operational Reliability
- ▪Availability and performance improvement
- ▪Incident and problem management
- ▪Monitoring and alerting strategy
- ▪Capacity and lifecycle management
- ▪Backup and recoverability planning
Governance and Controls
- ▪ITSM process maturity
- ▪Asset and configuration governance
- ▪Change-management practices
- ▪Audit and evidence readiness
- ▪Security-control coordination
Modernization and Transformation
- ▪Cloud and hybrid infrastructure
- ▪Platform standardization
- ▪Automation opportunities
- ▪Collaboration modernization
- ▪Vendor and service consolidation
Consulting & Advisory
Infrastructure Services
Practical advisory and interim leadership to help your organization stabilize, secure, modernize, and scale technology operations.
Pillar 1
1. Infrastructure Strategy & Roadmaps
Develop practical infrastructure plans that align technology investments, operational priorities, risk management, and business growth.
- •Current-state assessments
- •Achievable technology roadmaps
- •Platform lifecycle planning
- •Technical debt & risk remediation
Pillar 2
2. Operations & Reliability
Improve the reliability, availability, recoverability, performance, and operational ownership of critical technology services.
- •Operational health assessments
- •Monitoring & alerting strategy
- •Incident & problem-management improvement
- •Backup & recovery governance
Pillar 3
3. ITSM & Governance
Establish disciplined service-management practices that create measurable performance, clear accountability, and a better employee support experience.
- •Incident, problem & change management
- •Asset & lifecycle management
- •Escalation models, SLAs & KPIs
- •ITSM platform rollout & assessment
Experience includes comparable enterprise service-management practices and platforms, with the ability to evaluate and support adoption of solutions such as Freshservice without overstating prior direct platform ownership.
Pillar 4
4. Cloud & Platform Modernization
Modernize infrastructure while balancing resilience, security, operational complexity, cost, and business continuity.
- •AWS infrastructure leadership
- •Azure & Microsoft cloud alignment
- •Windows Server & Active Directory
- •Virtualization, Hyper-V & VM migration
Pillar 5
5. Security & Recoverability
Coordinate infrastructure controls that strengthen cyber resilience, audit readiness, disaster recovery, and operational risk management.
- •Infrastructure security coordination
- •Vulnerability & patch-management governance
- •Disaster recovery planning & testing
- •SOX & ITGC audit evidence readiness
Pillar 6
6. Vendor & Team Leadership
Improve performance by clarifying ownership, developing internal capability, strengthening vendor accountability, and aligning service delivery with business expectations.
- •Vendor & managed-service governance
- •Budget & cost-transparency support
- •Coaching, development & role clarity
- •Executive & stakeholder communications
Environment Support
Built for Complex Operating Environments
Technology leadership is most valuable where operations are distributed, standards are uneven, and consistency is critical to business continuity.
Multi-Site Organizations
Standardize infrastructure, support models, documentation, controls, and technology lifecycle practices across offices and operational locations.
Manufacturing & Field Environments
Governance applicable to manufacturing and field environments—supporting the planning and oversight of site connectivity, facilities technology, endpoint readiness, operational continuity, and distributed-user support.
Corporate & Hybrid Workforces
Improve collaboration, identity services, endpoint management, Microsoft 365 governance, remote access, conference-room technology, and user-support practices.
Growth & Transformation
Help organizations integrate new sites, remediate inconsistent legacy environments, transition vendors, modernize systems, and establish repeatable operating standards.
Technical Foundation
Technology Capabilities
A combination of enterprise engineering expertise, hybrid platform experience, service-management discipline, and automation awareness.
Cloud & Platforms
- •Amazon Web Services (AWS)
- •Microsoft Azure awareness & hybrid-cloud alignment
- •Windows Server & Active Directory
- •Microsoft 365 & collaboration platforms
- •VMware ESXi & vSphere infrastructure
- •Microsoft Hyper-V virtualization
- •Linux enterprise support (RHEL, Ubuntu)
- •Docker & Kubernetes platform exposure
Infrastructure Operations
- •Monitoring & alerting strategy
- •Capacity & performance planning
- •Backup operations & verification
- •Disaster recovery planning & testing
- •Storage & file services governance
- •Patch & vulnerability governance
- •Platform lifecycle management
- •Runbook & SOP development
- •Incident escalation workflows
Networking & Connectivity
- •WAN & LAN operations oversight
- •Wireless infrastructure oversight
- •VPN & secure remote connectivity
- •Network performance monitoring
- •Routing & switching fundamentals
- •Secure access & identity integration
- •Telecom & collaboration systems
Transferable experience supports rapid adoption and governance of technologies such as Meraki, Fortinet, SD-WAN, and modern secure Wi-Fi platforms.
Service Management & Governance
- •ITSM & ITIL-aligned operational practices
- •Incident & problem management
- •Change control & window management
- •Asset & lifecycle management
- •Knowledge base & documentation systems
- •Service catalogs, KPIs & SLAs
- •Vendor & partner service reviews
- •SOX & ITGC audit evidence readiness
Automation & Observability
- •Infrastructure as Code (Terraform)
- •Configuration management (Ansible)
- •CI/CD orchestration (Jenkins)
- •Scripting (PowerShell, Python)
- •CloudWatch, CloudTrail, Prometheus, Grafana
- •ELK, New Relic, Datadog, LogicMonitor, SolarWinds
Track Record
Experienced Infrastructure & Platform Leadership
Christopher Harris brings more than three decades of progressive technology experience spanning enterprise infrastructure, cloud platforms, systems engineering, DevOps leadership, operational modernization, and service delivery.
His background includes leading cloud-platform engineering, supervising DevOps teams, modernizing enterprise platforms, coordinating cross-functional delivery, improving monitoring and support practices, managing technology partners, and developing repeatable operating models.
3 Decades
Progressive Tech Experience
Multi-decade background spanning cloud, virtualization, and enterprise hardware environments.
3x Weekly
Deployment Frequency
Tripled deployment frequency and cut release cadence from weekly to 3x weekly.
~32%
MTTR Reduction
Reduced MTTR by ~32% while helping achieve near-zero unplanned downtime.
Leadership & Advisory Achievements
- ▪Led cloud-platform engineering supporting internal and external enterprise services.
- ▪Directed an Elasticsearch-to-Amazon OpenSearch migration from discovery through production stabilization.
- ▪Tripled deployment frequency, successfully cutting release cadence from weekly to 3x weekly in a prior environment.
- ▪Helped reduce Mean Time to Resolution (MTTR) by ~32%, achieving near-zero unplanned downtime.
- ▪Advanced internal ownership by transferring platform knowledge and responsibilities from external vendors to internal teams.
- ▪Led and coordinated work across development, QA, security, operations, product, vendors, and application owners.
- ▪Supported AWS, virtualized, Windows, Linux, networking, monitoring, backup, and enterprise application environments.
Professional Timeline
Senior AWS Platform Engineer
2018 – 2024Choice Hotels International
- •Supported production infrastructure reliability, performance, capacity planning, and access controls for AWS cloud environments.
- •Successfully led the migration from Elasticsearch to Amazon OpenSearch, ensuring stable data cutover, security validation, and operational stabilization.
- •Configured robust cloud monitoring, logging, and alerting systems to manage service dependency availability and provide escalation path transparency.
Manager of DevOps & Infrastructure Operations
2017 – 2018Plexus Worldwide
- •Led infrastructure operations and release automation teams to support production systems, helping achieve near-zero unplanned downtime.
- •Configured CrowdStrike Falcon endpoint protection and AWS CloudFront security firewalls, hardening enterprise edge defenses.
- •Reduced Mean Time to Resolution (MTTR) by ~32% through Docker and Jenkins orchestration standardization and automated alarm telemetry tracking.
- •Tripled deployment frequency, successfully cutting release cadence from weekly to 3x weekly.
Senior Systems Administrator
2015 – 2017Zocdoc
- •Operated and troubleshot customer-facing AWS and VMware infrastructure across EC2, ECS, S3, Lambda, CloudFormation, VPC, VPN, and AWS Direct Connect.
- •Maintained PostgreSQL and MongoDB database clusters, performing backup administration, log telemetry reviews, and incident recovery.
- •Engineered comprehensive health monitors and alerting pipelines in Datadog and LogicMonitor to resolve technical escalations rapidly.
Systems Administrator
2012 – 2015TriVita
- •Administered hybrid virtualization servers running VMware ESXi and Microsoft Hyper-V, Windows Server Active Directory, enterprise backup systems, storage, and networking.
- •Restored critical transactional systems during revenue-impactful site outages, and established verified backup procedures.
- •Managed production maintenance windows, capacity planning, and hardware vendor escalation pathways.
Senior Systems Engineer
2005 – 2012PulteGroup
- •Supported corporate and remote plant virtualization platforms, Windows Server infrastructure, physical Dell PowerEdge rack servers, and Cisco switches.
- •Troubleshot and governed distributed facilities hardware applicable to manufacturing and field environments, ensuring tight integration with central systems.
- •Authored operational runbooks, managed spare parts inventories, and coordinated warranty repairs directly with third-party technicians.
Collaborative Delivery
Flexible Infrastructure Leadership Engagements
Engage with Hivoltg in the capacity that matches your timeline, organization maturity, and operational demands.
Infrastructure Advisory
Focused assessments, technology roadmaps, governance reviews, modernization planning, and executive recommendations.
Fractional Infrastructure Leadership
Interim or part-time leadership for organizations requiring strategic direction, operational discipline, vendor management, and team development.
Infrastructure Transformation Programs
Defined initiatives involving platform modernization, service-management maturity, disaster recovery, standardization, cloud adoption, operational remediation, or vendor transition.
Hands-on execution
Builder Portfolio
Selected platforms that demonstrate technical ownership, systems thinking, troubleshooting, and end-to-end execution.
Operating
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Clarus Ledger
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LEADERSHIP PROFILE
Operations Grounded in Hands-On Experience
Christopher Harris has more than three decades of progressive technology experience supporting enterprise infrastructure, cloud platforms, systems engineering, DevOps, virtualization, networking, and service delivery. Combines deep hybrid platform experience with Schneider Electric University Data Center Certified Associate (DCCA) credentials, Microsoft Certified Professional (MCP) standing, and a disciplined service background as a Combat Engineer in the U.S. Army National Guard.