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Christopher Harris
Data Center Technician | Infrastructure Operations
chris.harris@hivoltg.com | Phoenix, AZ
Professional Summary
Infrastructure operations professional with 30+ years of experience supporting enterprise servers, virtualization, storage, networking, backup, production systems, incident response, and technical escalation. Combines long-term hands-on infrastructure experience with current data center, critical-environment, hardware, and safety-focused training.
Data Center Readiness
- •Schneider Electric University DCCA: Completed June 11, 2026. Certified in physical data center infrastructure (power, cooling, cabling, security, and critical environments).
- •CompTIA A+ CE Training: Active coursework and hardware troubleshooting training completed through WGU.
- •CDMP Coursework: Studies completed covering enterprise data architecture, governance, and security.
- •Microsoft Learn Path: Completed structured path on data center design, architecture, and infrastructure management.
- •Delft University Coursework: Biomedical equipment studies completed, with focus on safety-critical instrumentation.
- •Arizona DPS Level 1 Clearance: Active Fingerprint Clearance Card verifying suitability for high-trust critical facilities.
Core Infrastructure Skills
- •Enterprise server support (Dell PowerEdge)
- •Virtualization (VMware ESXi, vSphere, Hyper-V)
- •Storage & Backup (Symantec BackupExec, RAID, SAN/NAS)
- •Cisco switching & TCP/IP networking (DNS/DHCP, subnets)
- •Incident triage, alarms, and escalation pathways
- •Strict Method of Procedure (MOP) & SOP adherence
- •Physical installation, mounting, and LOTO safety protocols
- •AWS Cloud Infrastructure support (S3, EC2, IAM, Direct Connect)
Professional Experience
Founder & Principal Operations Engineer
2023 – PresentHivoltg Technology Services
- •Directs technical infrastructure operations, including hardware planning, system administration, and data-protection protocols.
- •Manages high-reliability hosting environments, validating backup consistency and executing system recovery procedures.
- •Authors operational standard runbooks (SOPs) for deployment safety, access controls, and incident escalation.
Senior AWS Platform Engineer
2021 – 2023Choice Hotels International
- •Supported enterprise production infrastructure reliability for critical systems, focusing on capacity planning, access controls, and monitoring.
- •Led the technical migration from Elasticsearch to Amazon OpenSearch, implementing robust data validations, secure cluster configurations, and cutover monitoring.
- •Partnered with security, QA, product teams, and external vendors to complete upgrades under strict change control parameters.
Manager, DevOps & Infrastructure Operations
2017 – 2021Plexus Worldwide
- •Supervised DevOps and infrastructure operations teams, securing and monitoring high-availability transactional platforms.
- •Configured CrowdStrike Falcon and AWS CloudFront firewall configurations, hardening overall perimeter security.
- •Automated build environments via Docker and Jenkins, standardized release governance, and reduced manual operational overhead.
- •Reduced MTTR by 30% through improved monitoring, diagnostic runbooks, root-cause analysis, and faster escalation response.
- •Helped sustain 99.9% uptime for global e-commerce platforms through proactive monitoring and escalation discipline.
Senior Systems Administrator
2015 – 2017Zocdoc
- •Operated and troubleshot customer-facing AWS and VMware infrastructure across EC2, ECS, S3, Lambda, CloudFormation, VPC, VPN, and Direct Connect.
- •Supported PostgreSQL- and MongoDB-backed environments, production telemetry, backups, capacity changes, and incident recovery.
- •Served as an escalation engineer for complex application, operating system, networking, identity, and data-transfer failures.
- •Used Datadog and LogicMonitor to improve visibility into service health, infrastructure performance, and emerging production risks.
Senior Systems Administrator
2013 – 2015TriVita
- •Administered VMware, Hyper-V, Windows Server, SQL-related infrastructure, storage, backup, networking, and enterprise monitoring platforms.
- •Restored revenue-critical services during a peak-sales outage through rapid diagnosis, manual scaling, coordination, and post-incident remediation.
- •Managed production changes, recovery procedures, capacity planning, and final-escalation troubleshooting across application and infrastructure layers.
Senior Systems Engineer
2005 – 2012PulteGroup
- •Supported enterprise VMware, Windows Server, Dell server, Cisco network, backup, storage, and manufacturing technology environments.
- •Maintained integration between centralized systems and production-floor equipment, including troubleshooting, calibration support, and recovery.
- •Led infrastructure upgrades, incident resolution, vendor coordination, documentation, and operational improvements across distributed locations.
Earlier Professional Experience
Database Administrator at Hi-Health; Systems Consultant at Venturi Staffing Partners; IT Specialist at Las Vegas Golf & Tennis; IT Manager at Advanced Marketing Seminars; Mainframe Production Control Operator at Western Geophysical / Centraal Boekhuis BV.
Certifications & Training
Completed Certifications
- • Schneider Electric University — Data Center Certified Associate (DCCA)
- • AWS Certified Solutions Architect – Associate
- • Microsoft Certified Professional
- • VMware Certified Administrator
Training & Coursework
- • CompTIA A+ CE Training (Western Governors University)
- • CDMP Coursework (DAMA International)
- • Data Center Design & Infrastructure Learning Path (Microsoft)
- • Delft University of Technology — Biomedical Equipment Coursework
- • Arizona DPS Level 1 Fingerprint Clearance Card
Education & Service
- • Business Administration — Ottawa University
- • Electronics & Electricity — Pittsburg State University
- • Business Computer Systems — National Institute for Advanced Studies (Netherlands)
- • Combat Engineer (12B), U.S. Army National Guard
Technical Tools
Systems & Virtualization
Dell PowerEdge, VMware ESXi/vSphere, Hyper-V, Windows Server, Active Directory, Red Hat Enterprise Linux, Ubuntu Linux.
Backups & Networking
Symantec/Veritas BackupExec, Cisco Catalyst Switches, TCP/IP, DNS, DHCP, VPN, AWS Direct Connect.
Cloud & Operations
AWS (EC2, S3, IAM, CloudFormation), Datadog, LogicMonitor, CloudWatch, OpenSearch, ServiceNow, Jira, Confluence.